Returns
We offer a 30 day exchange or refund guarantee. This 30 day window begins after an order has arrived with the customer. Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
Orders sent back to the warehouse after the 30 day exchange or refund window has passed will be returned to the customer.
How do I request an exchange or refund?
Please email info@vercixiii.com
To qualify for a refund or exchange:
- Items must be unworn (apart from trying on).
- All tags and packaging must be included.
Items that do not meet these requirements are not eligible. Items such as undergarments are non-refundable.
Exchange Policy
You may exchange your purchase within 30 days of the items arriving. Please note all items must be unworn with original packaging in order to receive an exchange.
Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.
Please email info@vercixiii.com to initiate your return.
To qualify for an exchange:
- Items must be unworn (apart from trying on).
- All tags, clips, and packaging must be included
Items that do not meet these requirements are not eligible. Items such as undergarments are not exchangeable.
Refund Policy
We will refund your order to the original payment method once it has been processed at the warehouse. Please be aware this can take 7-14 days after the order arrives. You will be notified once a refund has been made. We are unable to refund purchases to a different payment method than the one used to purchase the items.
Additional costs
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.
Faulty items
In the event you have received a faulty item, please contact info@vercixiii.com within 30 days of the item(s) arriving.
Please include the following information:
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence
Customs Fees
We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping.
Late or lost orders
When placing your order, please make sure that you specify the correct delivery address as VERCI XIII, LLC. takes no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbor or an outbuilding.
Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at info@vercixiii.com. We cannot refund or replace lost items until 20 working days after the date of despatch (25 working days for international items).
Items not received but tracking shows they
have been delivered
This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.